Customer Story

Cisco

Full Transparency Accelerates Informed Decisions​

Over 50,000 employees use Smartsheet to manage mission critical work.

At Cisco we’re here to power the Internet.  Smartsheet is really instrumental in helping us achieve that vision. Our customers are looking for Cisco to be a critical partner with them in order for them to be successful in providing a comprehensive network capabilities to their customers.

This organization spends about 300 million dollars a year on system improvements technology improvements and what have you. However, the organization was not clear on exactly what projects we’re doing, where they are from the status perspective. There wasn’t a lot of accountability, no central sort of way of managing these conversations and decisions.

The main things to solve was to have a services level program management organization which would allow transparency across all the groups. When I came in there was another tool that the team had selected. It kind of imploded on itself. It was not flexible. It would have taken us four weeks just to get a couple of projects up on that dashboard and if we wanted to add a project it takes two days.

I got my team rallied around Smartsheet and what we’ve been able to do in a relatively short period of time is move from an organization that didn’t know what they were spending on project budgets to an organization that knows exactly what they are spending.

Smartsheet helped us with speed to decision-making around scope budget and timeline. It’s very collaborative, so when you talk about date of delivery there’s no debate on the date now. The notification feature shows you exactly what’s changed and who’s been doing what and that is huge. We were really enamoured by that feature.

Smartsheet was really instrumental in helping us focus on the projects and what we’re trying to solve for and not get caught up on the tool and the formats. Smartsheet has the very low barrier to entry it’s not a lot of your investment from a time or money perspective to get a taste for what it can do, so it would behoove you to take the time to give it a shot

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