Customer Story

MOD Pizza

Scalable pizza store opening programme

MOD Pizza is a fast-casual pizza chain. We’re a very purpose-driven, mission-driven company. We serve pizzas we can serve people and we’ve been able to grow quickly

Opening a couple stores a year is no big deal and we can manage that but then suddenly we open 100 stores last year, you’re managing a hundred separate spreadsheets and trying to manage all these different dates, inevitably you’re going to miss one and then the project may be delayed and it’s just very costly in resources.

One of the big drivers has been getting everyone away from all this spreadsheets for all and getting people into something that’s a little bit more automated.

I started evaluating our store development processes and we’re using things all over the board. All of our collaboration was through emails and people would send out an Excel workbook or they’ll send out an email and then everyone has to update their own sheets and their own schedule and there’s no processes that were in place and no sharing information, no collaboration at all.

Through the evaluation process we discovered something that was actually living within our company and that was Smartsheet and now we have a whole process where if we can go in we enter the set amount of fields, it’s the same for every single store every single project and as soon as we click create project it takes a few seconds and then we have spun up exactly the project plan matches every other project plan and all the information and details and it flows into a sheet where everyone can track everything in one place and it’s a huge time saver but it also provides the flexibility for us to be able to individualize those stores.

Not all of our stores are going to be similar but the processes are similar and so using Smartsheet control center we can emulate that process over and over again but still have the flexibility of changing the process as we go along.

I changed my perception of Smartsheet really just because I had only really worked with building sheets and reports and that kind of thing and I feel like it really adds a whole new layer of functionality. It’s an easy sell when you talk about ROI of what Smartsheet can provide from a numbers perspective and the best part is if we can decrease the amount of time it takes us to do a construction project a week, then that’s a week of someone else getting wages

If our people are happy if our Mod Squaders in the store come to work for us excited to work for us they’re going to treat the customer that way.

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