Customer Story

PayPal - providing visibility & transparency to the office of the CIO

At PayPal our goal is to democratize money. We want to make it as easy and available to everyone to move money. Our primary goal is to make sure that we’re reducing the friction throughout that process whether you’re sending money or whether you’re receiving money.


The primary programs are made up of about  14-15 different work streams. The number of team members are in the hundreds so it’s quite busy. We’ve got people here working on Security, Risk Management, Finance, HR, Talent Acquisition, Sourcing and Recruiting.


It’s really important that on a day-to-day basis we have clear visibility to what’s occurring, what’s on point, who’s on point, what’s next and each of these work streams. We needed a tool that was flexible that was easy. Smartsheet is our single system of accountability, the system of record for the portfolio as a whole. Smartsheet really allows that summary views so you can really see the forest from the trees. One of the things we found really valuable about Smartsheet is the fact that we can use the tool from beginning to end and then the ease of use it’s a big plus to have a tool that folks can ramp up on easily and quickly.


We have a c-suite level meeting every Thursday. We were assembling that content manually – it took an army every week so that we could have a productive conversation with our leadership team. With Smartsheet now it’s all automated. You’re able to update content directly and then pull that in real-time. The impacts that we’ve seen are really around accountability and quality. We put our customers first, looking at the air as a flexibility in the ease of use of the tool what’s the information that they need to see on a day to day basis to have complete confidence that we’re delivering according to their needs and in the best interests of PayPal smartsheet satisfies all those needs.

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